While this diagram looks similar to other creative thinking methods, such as mind maps and starbursting, it focuses on solving problems rather than exploring ideas. Then, the possible causes of the problem are explored by creating branches from the line that link between cause and effect sections, as we will explore in the following example. The diagram starts with two main sections Cause on the left and Effect on the right (video 1). The name Fishbone Diagram comes from the final shape of the diagram after analysing the problem because the structure looks like a fishbone, which is built gradually from right to left during the problem-solving session. – Service industry (5 Ss) : Surrounding, Suppliers, Systems, Skills, and Safety – Marketing industry (7 Ps) : Product, Price, Place, Promotion, People, Process, and Physical Evidence – Manufacturing industry (5 Ms) : Machine, Method, Material, Man Power, and Measurement The categorisation of the cause of a problem varies based on the industry, such as the following: The Cause and Effect Diagram can be implemented during the development brainstorming session to discover the roots of a specific problem or identify the bottleneck in a particular process by categorising the causes of problems into six main types: people, methods, machines, materials, measurements, and environment. The diagram is also known as the Ishikawa Diagram, Cause and Effect Diagram, and Herringbone Diagram. The term, Fishbone Diagram, was first coined by professor Kaoru Ishikawa in his book “Introduction to Quality Control,” published in 1990. Based on the results, the team can build an effective solution to eliminating the problem. The Fishbone diagram (also known as the root-cause analysis and Ishikawa diagram) is used to identify the root causes of problems by identifying the different factors that may cause the problem. Step 3: Investigate possible causes of the problem.By systematically analyzing the factors that contribute to a problem, organizations can develop effective solutions and improve the overall performance and quality of their processes. The fishbone diagram is a valuable tool for identifying and addressing the root causes of a problem. This can involve making changes to processes, equipment, training, or other factors that contribute to the problem. Once a team has identified the root causes, the next step is to develop and implement solutions to address those root causes. You can do this through a variety of techniques, such as the 5 Whys method, which involves asking why the problem occurs repeatedly until the root cause is identified. Once a team has identified and listed all of the causes, the next step is to analyze the relationships between the causes to identify the root causes of the problem. You then draw the causes as branches off of the main lines, with each branch representing a specific cause. Once a team determines the categories, the next step is to brainstorm and list out all of the potential causes within each category. Teams typically label it with the major contributing factors, such as people, equipment, materials, environment, and methods. You construct it by drawing a horizontal line with the problem or effect written at the end, and then drawing lines coming off of the central line to represent the different categories of causes. Teams typically use a fishbone diagram to identify all of the possible causes of a specific problem or effect. Organizations across a variety of industries, including manufacturing, healthcare, and service use the fishbone diagram to identify and analyze the factors that contribute to a particular problem or issue. It is named after Japanese quality control expert Kaoru Ishikawa, who developed the concept in the 1960s. A fishbone diagram, also known as an Ishikawa diagram or cause and effect diagram, is a tool used to identify the root causes of a problem.
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